If you have an issue with an order, you can use the Resolution Center to assist you. We recommend communicating with the buyer/seller first about your issue then use the Resolution Center to work things out when you need to contact Customer Support to help with your order.
To access the Resolution Center:
Once logged in, within an order, click RESOLUTION CENTER.
After clicking on the “Resolution Center” link you will be presented with the following screen:
On the following screen additional information can be provided which can, alongside all of the message shared on the transaction page, help Customer Support reach a verdict:
The screenshot above shows an updated/closed transaction page decided in the buyer’s favor. In this case, the buyer is automatically refunded in the form of a credit balance, which he/she can use for other purchases.